We don't know what the imperfections may be, if any. This flooring was purchased as a FACTORY OVERSTOCK/FACTORY TRIAL RUN. While the most common issue that arises with Second Quality material is short boards, it is important to note that board length may or may not impact its usability. Kavia Flooring recommends ordering an extra 15-20% of any Second Quality material to account for waste factor and undesired shorter length boards. Second Quality MaterialsĬabin Grade, Factory Grade, Factory Trials, Factory Overstocks,Tavern Grade, and all other Second Quality materials are excluded from claims of defective merchandise.Ĭabin Grade, Factory Grade, Tavern Grade, and all other Second Quality materials are selected out by the manufacturer due to variances such as knots, mineral streaks, and short boards. Depending on the product type, excess moisture or lack of temperature control could void this warranty. With reputable manufacturers and retailers, you’re apt to find that most products will carry a Limited Lifetime Structural Warranty Structural Warranties guarantee that the flooring planks are stably sound and won’t delaminate or separate from the top layer from the bottom layer when installed properly. Perhaps the most important one is the Structural Warranty. There are a few different types of warranties when it comes to hardwood flooring, Waterproof LVT flooring or Laminate Flooring. Cabin Grade, Factory Grade, Factory Overstocks, Tavern Grade, and all other Second Qualitymaterials are not inspected by Kavia Flooring prior to advertising, sale, or shipment.Ī finish warranty usually guarantees the finish won’t wear through to bare wood or separate from the wood over the designated warranty period. Warranty information may be found on the specific product’s page, and more in-depth information regarding a product’s warranty may be obtained by speaking with a Kavia Flooring service representative.Ĭabin Grade, Factory Grade, Tavern Grade, Factory Overstocks and all other Second Quality materials DO NOT carry manufacturer warranties and are sold as is unless specifically implied. Warranty Informationįirst quality products may carry manufacturer warranties. If the Customer wishes to inquire about a product exchange, they may contact a Kavia Flooring customer representative by phone at 1-86 or by email at completed orders must be shipped from the Kavia Flooring Warehouse within 14 days of order, or the order will be subject to a warehouse storage fee. If the Customer wishes to arrange their own return shipping, they must speak to a Kavia Flooring customer service representative and receive a return authorization form. The Customer may arrange for their own return shipping. Kavia Flooring may arrange return shipping via multiple LTL carriers. Products sold without a manufacturer warranty and Special Order products are not eligible for return. ![]() All returns are subject to a 25% restocking fee. The Customer is responsible for the cost of freight back to the Kavia Flooring distribution center in Indianapolis, Indiana. There is a four (4) carton minimum for returns. Kavia Flooring offers a 30 day no hassle return policy on unopened and factory sealed cartons of flooring. Special Orders ARE NOT covered under Kavia Flooring’s 30 Day Money Back Guarantee. The Customer may contact a Kavia Flooring customer service representative about Special Order terms, conditions, warranties, and all other related inquiries. Special Orders, as defined by Kavia Flooring, include any and all materials not kept in stock on a regular basis. More information about receiving a shipment can be viewed here:Ĭabin Grade, Factory Grade, Factory Trials.Tavern Grade, and all other Second Quality materials ARE NOT covered under Kavia Flooring’s 30 Day Money Back Guarantee. ![]() Some rural or highly populated areas may be charged an additional $89 fee by our LTL (Less than Load) carriers. Delivery is Monday through Friday during the delivery carrier’s business hours. Kavia Flooring ships only within the continental United States and Canada. The Customer may arrange their own shipping. ![]() The Customer will be notified within 1-2 business days if their order will not ship out in a timely manner. Most products are in stock and will ship the next business day. Some products, including trims, are not eligible for free shipping and are subject to shipping fees. Free shipping is available only to customers in the contiguous United States. The Customer is responsible for reviewing the shipping details prior to purchase. Products may require specified minimum purchase quantities in order to qualify for free shipping.
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